How can we calculate next response time in Explore?

Answered

2 Comments

  • Official comment
    Taylor Bowser
    Zendesk Customer Advocate

    Hi Khadeeja, thanks for joining our Explore AMA! I attempted a few things in my test account but unfortunately I was not able to create a successful custom Next Reply Time formula in Explore.

    I'm going to pass this request on to our Explore Product Managers as a feature request as I understand this would be an ideal metric for custom reports! 

     

  • Brett Bowser
    Zendesk Community Team

    Explore Recipes AMA has ended and comments have now been closed. If you have any Explore recipe related questions, you can create a new post in our Explore - Troubleshooting and Q&A topic!

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