How can we calculate next response time in Explore?
AnsweredWhat is the best way to calculate next response time in Explore?
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Official comment
Hi Khadeeja, thanks for joining our Explore AMA! I attempted a few things in my test account but unfortunately I was not able to create a successful custom Next Reply Time formula in Explore.
I'm going to pass this request on to our Explore Product Managers as a feature request as I understand this would be an ideal metric for custom reports!
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Wondering if there is an update for calculating next reply time. It would be really helpful.
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We were also looking to add this Metric to our reporting. Please could you keep us informed as to the progress of this
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