How can we calculate next response time in Explore?



  • Official comment
    Taylor Bowser
    Zendesk Customer Advocate

    Hi Khadeeja, thanks for joining our Explore AMA! I attempted a few things in my test account but unfortunately I was not able to create a successful custom Next Reply Time formula in Explore.

    I'm going to pass this request on to our Explore Product Managers as a feature request as I understand this would be an ideal metric for custom reports! 


  • Monica White

    Wondering if there is an update for calculating next reply time.  It would be really helpful.

  • Andrew Nash

    We were also looking to add this Metric to our reporting. Please could you keep us informed as to the progress of this


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