Tracking when SLAs breach

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  • Official comment
    Amber S
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    Hi Evan,

    One of the queries in the Zendesk Support prebuilt dashboard, in the SLA tab, actually shows breaches per hour of event! It uses % (through a Result path calculation) instead of just a raw count of the breaches, but in general this is how it is set up:

     

    You could add other "SLA Update - date" attributes if you want to see it by date, month, etc. as well as hour. 

    Then, if you have a custom field for your product area, you can add that custom field as another row or column, depending on how you want to see it organized.

    Hope that helps! Thank you!

  • Brett - Community Manager
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    Explore Recipes AMA has ended and comments have now been closed. If you have any Explore recipe related questions, you can create a new post in our Explore - Troubleshooting and Q&A topic!

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