Public reply issue

4 Comments

  • Thomas de Silva
    Comment actions Permalink

    Hi Mario.

     

    Is your "Notify requester of comment update" trigger active? This is what sends the reply to the customer.

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Mario Talotti
    Comment actions Permalink

    HI Thomas

     

    Thanks for reply. Where do I check that?

    0
  • Mario Talotti
    Comment actions Permalink

    No worries. I found it and testing now

    0
  • Mario Talotti
    Comment actions Permalink

    Thanks Thomas

     

    All working. Thanks a million for the tip and advice.

    0

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