Hide tags field but enable macro tagging

3 Comments

  • Kalle Windefalk

    +1

    1
  • Graeme Carmichael
    Community Moderator

    Fabio

    I hope this can help you. If you have an Enterprise plan, you can use the Role settings to allow this:

    Even with the tag field not displayed, this setting will allow selected agents to tag tickets using a macro,

    0
  • Fabio Strasser

    Hi Graeme,

    yes it worked! Thanks!

    0

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