Number of escalations from one group to another

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2 Comments

  • Official comment
    Amber S
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    Hi Marie-Cathrine,

    The group changes actually uses the group id instead of the group name! So, you would have to use [Changes - Field name] = "group_id", and use the group ids for the [Changes - New value] and [Changes - Previous value].

    Hope that helps! Thank you!

  • Brett - Community Manager
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    Explore Recipes AMA has ended and comments have now been closed. If you have any Explore recipe related questions, you can create a new post in our Explore - Troubleshooting and Q&A topic!

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