Alternative text on Zendesk help widget



  • Brett - Community Manager
    Comment actions Permalink

    Hey Meg,

    If you'd like to customize the text within the widget, you can do so using the web-widget API as mentioned in this article: Advanced customization of the Web Widget

    I've copied a sample scrip for you below:

    <script type="text/javascript">
    window.zESettings = {
    webWidget: {
    launcher: {
    label: {
    '*': 'Custom Label'
    mobile: {
    labelVisible: true

    While it's not possible to set this through the agent interface, I'll be sure to pass this feedback along to the appropriate team. 

    I hope this helps!


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