Adding comments from triggers

2 Comments

  • Devan - Community Manager
    Zendesk Community Team

    Hello Mark,

    What you described is not applicable as the base product stands. I've linked below a breakdown on why this process is not capable. 

    Comments from Triggers

    Best regards.

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  • Mark Moran

    Thanks for your reply 

    Can we look to get this function added as I can think of various use cases for this?

    What is your suggestion on how to display submit a request, we have various fields in our forms which means various tickets fields are populated, however, we want to be able to add an internal note based on the customers request type?

     

    Thanks 

     

     

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