Adding comments from triggers


  • Devan - Community Manager
    Zendesk Community Team

    Hello Mark,

    What you described is not applicable as the base product stands. I've linked below a breakdown on why this process is not capable. 

    Comments from Triggers

    Best regards.

  • Mark Moran

    Thanks for your reply 

    Can we look to get this function added as I can think of various use cases for this?

    What is your suggestion on how to display submit a request, we have various fields in our forms which means various tickets fields are populated, however, we want to be able to add an internal note based on the customers request type?






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