Chat routing for not-logged in customers


  • Simon Blouner

    Hey Deniz,

    Theoretically you should be able to do a check when the chat is started, where you check the customer-provided email up against a list you've provided somewhere.

    If the check is true (it's a VIP customer, add a tag to the chat or change the department).

    I've not done this before though, and it requires some custom coding :-)

    #helpsome regards,
    Simon Blouner
    Zendesk Consultant @


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