Bulk Delete Tickets

3 Comments

  • Sebastiaan Wijchers
    Comment actions Permalink

    Hello JHW,

    We've developed an app called GDPR: Search & Destroy that can do this for you. It comes with a 14 day free trial, so that would be enough time for you to delete those tickets.

    You'll have to create a search query, probably something like:

    requester:user@domain.com

    or:

    organization:"Company Name"

    With kind regards,

    Sebastiaan
    Sparkly ⭐

    1
  • Chris
    Comment actions Permalink

    Could you please speed up the time it takes to delete tickets.

    To delete 1 ticket takes around 15 seconds. We got spammed with over 1300 tickets, to remove them from Zendesk would take around 3 hours, and that's when you open up a hell of a lot of tabs because otherwise you're sitting there waiting for the software to delete (as you cannot leave the page).

    0
  • Devan
    Comment actions Permalink

    Hello Chris,

    I would recommend sharing this feedback on our Support Feedback Forum so our developers can consider this change for future updates.   

    Best regards. 

    0

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