Solved ticket is not including last comment
AnsweredIt appears that the last comment we enter when "solving" a ticket is not being included. All that gets sent is the trigger text. The last comment is not included.
Here is the last message that was entered.
The trigger for N004 reads as such. I'd like to somehow include the last comment in that email but I don't see that as an available option.
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I think I solved it.. I added this
{{ticket.comments_formatted}}
to the SOLVED email. Now the last comment is added to the solved email. I'll have to remove the "solved" text from our macro.
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Except that includes ALL the ticket comments. Is there a code to only include the most recent comment?
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Hey Marc,
You can actually use the ticket.latest_public_comment placeholder to only show the last comment in the ticket. More on available placeholders here: Zendesk Support placeholders reference
Hope this helps!
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