FRT Reporting (Explore)

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1 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Ayal,

    There should be anFRT metric readily available when using Explore. Have you had a chance to look at our Metrics and attributes for Zendesk Support article? I believe the metric you're looking for is First reply time - Business hours (min).

    Let me know if I'm misunderstanding your question :)

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