Side Conversations - Microsoft Teams Integration

18 Comments

  • Dan Hattersley

    We also use MS Teams as our internal chat app and would benefit greatly from side conversation integration into it.

    1
  • Bolaji Smith

    +1 for this. We would also love an MS Teams integration

    2
  • Andres Vogler

    +1 here, I am waiting for that integration for buy this addon

    1
  • Tom Parkinson

    +1 here too. This would be really useful for us.

    1
  • Brian Blumenthal

    I'm very interested in this too.  Has anyone tried using triggers or Power Automate to receive from the side conversation and then have the end-user respond via teams back into Zendesk?

    1
  • Marc Solomon

    Brian Blumenthal - I have tried using Power Automate but not for side conversations, just ticket updates. I have found sometimes it doesn't always hit the Power Automate service. I am not sure if it is still in preview and they are still working out the kinks.

    0
  • Candice Tester

    Given the need to work remotely during the COVID 19 Pandemic and Microsoft Teams is the most widely used platform for most businesses - see current aprox take-up and daily users https://www.theverge.com/2019/7/11/20689143/microsoft-teams-active-daily-users-stats-slack-competition

    Please can you provide an update on the status fo this integration?

     

    1
  • David Gillespie
    Zendesk Product Manager

    Hi Candice,

    Thanks for your post and feedback on MS Teams. We currently have an existing integration with Teams (see more information here https://support.zendesk.com/hc/en-us/articles/115003096327-Microsoft-Setting-up-the-Microsoft-Teams-Zendesk-Support-Integration).

    We are looking to bring Side Conversations into the Teams integration but don't have a committed date at this current time. 

    Thanks,

    David

    3
  • Candice Tester

    Thanks for the update David, will the priority of bringing Teams into Side Conversations be reviewed in light of the COVID Pandemic?

    1
  • David Gillespie
    Zendesk Product Manager

    Hi Candice,

    Yes, we are reviewing our integrations at the moment to ensure we're prioritising ones that will provide the most value to our customers during the pandemic, of which MS Teams is one.

    Thanks,

    David

    2
  • Pascal Turmel

    Same here. We also spoke with our CSM and AM. In the light of the Covid19 and increased need for collaboration, can this enhancement request be prioritized higher up? A significant number of very large organizations are leveraging Ms Teams and need this.

    2
  • Conza

    Hi,
    We absolutely need MS Teams integration asap[!]

    1
  • Sari Siekkinen

    1+ vote on this. Side conversations with email is so outdated -- Teams is now.

    1
  • Benjamin Andersen

    Yes. Teams will be very relevant.

    1
  • Marc Solomon

    David Gillespie - Any movement on this one? 3 months and we are still suffering without this.

    1
  • David Gillespie
    Zendesk Product Manager

    Hi Marc Solomon,

    Unfortunately we don't have an update at this point. We've received a lot of feedback about the MS teams integration but unfortunately we don't have a timeline for this feature and some of the other requested features will be available. 

    Thanks,

    David

    0
  • Benoît Audibert

    bad news, Teams is used more than mails or Slack today...

    1
  • Lucas Garlepp

    This feature is a major driver in our decision on what support platform to use.

    1

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