Notification to previous agent

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3 Comments

  • Dan Cooper
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    You might be able to set up something like this in your triggers.  You'd have to set one up for each agent, but it might get what you are trying to accomplish. 

    ALL

    Assignee | Changed From | Jenny

    ACTION

    Email user | Jenny

     

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  • William Bray
    Comment actions Permalink

    Hi Dan, and thanks for the suggestion.  I did that for a few users as a short-term solution.  It would be more ideal to handle it dynamically (without having to add a separate trigger for each agent), but I'll take what I can get.

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  • Dan Cooper
    Comment actions Permalink

    You could go with a flat Assignee | Changed and notify a broader group which might make it a bit easier to just give a heads up if that makes sense for your team.  I totally agree that having the ability to notify that last agent would be a great feature addition! 

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