Zendesk by default adds a "-" as one of the options even though the field created as a dropdown is mandatory. What this causes is the user to select "-" when it is not sure.
What is the purpose of creating a mandatory field if you give the user a way out not to answer one of the options?
This to me is not a feature at all but a nuisance; The Agent ends up wasting time going back to the customer to get the option from the dropdown they should have picked in the first place when submitting a ticket through the website form.
I hope this is changed because i am not sure why this was added, can you explain what is the purpose of this?
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