I have three departments and three schedules. They have similar hours, but occasionally a site may suffer power outage or weather related issues. So I adjust the schedule of the affected department so that people don't submit a bunch of chats. I have the missed chat form disabled in Zendesk Chat as well so my agents don't get overwhelmed during our busiest season.
yet people still can submit chats to the missed chat form, despite it being turned off. I spoke to support about this and the answer is because I have other departments that are online?
How does that make sense? I have the missed chat form turned off for everyone. This is bonkers.
Also, occasionally I can get chats submitted from a customer and the URL field is completely blank. How is that possible?
Feature list I'd love btw: Since I use multiple widgets (one for each brand) I'd love if someone is served a chat from a widget that I can restrict the available departments based on that branded widget without additional code.
Further- why do I have operating hours in Support but I have to go into a different scheduling tool for Zendesk chat?
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