Zendesk Chat very much still feels like a separate product from Zendesk Support. Generally, one of our customers that uses Zendesk Chat, is also a customer in Support. Critical details that are collected in one product are not communicated to the other product, and as a result we have to do this ourselves.

• External IDs from Chat into Support
• Phone numbers from Chat into Support
• Visitor notes from Chat into Support (These could be appended to User notes in Support)
• User notes from Support into Chat
• No customer details loaded into the Agent interface from Support into Chat
• User Navigation from Chat to Support
• Chat statistics (not in commented plain text) from chat to Support

I've seen the Integrated Chat-Support EAP, and think this is a great step in the right direction. That evolution achieves bringing Support data closer to Chat. To handle the other direction it would be great to see a more thorough syncing of the data Chat can acquire into Support.

Are there any plans to make Chat data more accessible in Support?