monthly automated report making which includes full text from tickets

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2 Comments

  • Graeme Carmichael
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    Kevin

    Sorry to say that neither Insights or Explore have the full text from tickets. Most field data such as the ticket subject is available in reporting but not the ticket comments. You would need to use the API to extract comments. 

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  • Kevin
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    Hi Graeme 

    Thank you for your reply I will look in to the api

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