Outbound call delay

Answered

2 Comments

  • Thomas de Silva

    Hi Paul.

    Please read this and this to secure your network is properly configurated.

    Also, a good way to determine if the issue is related to your network, try logging on to Zendesk Talk at you own PC at home and see if the issue still occurs.

    #helpsome regards,
    Thomas de Silva

    Zendesk Consultant @ helphouse.io

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  • Nicole S.
    Zendesk Community Team

    Hey Paul -

    That is not expected behavior. I checked in with one of our Customer Advocates, and here were their suggestions:

    First, make sure that you have followed the instructions in the article Talk network requirements and have the needed ports opened and implemented traffic prioritization for Zendesk Talk traffic.

    They also recommended that you work through the steps in our Optimizing Zendesk Talk quality guide, which could hold the key to resolving your call quality issues.

    You may find our Talk Troubleshooting Tips helpful as well:

    Talk Network Requirements

    Zendesk Talk Troubleshooting Tips

    If you're still having trouble at that point, our best bet will be to create a ticket and have one of our Customer Advocates look more closely at your account.

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