Tracking of ticket movement from one group to anoher

1 Comments

  • Graeme Carmichael
    Comment actions Permalink

    Shunham

    You can find this detail in ticket events.

    WHAT

    • Duration Since Last Change [Text Field] (hrs)

    HOW

    • Ticket ID
    • [Text Field] Previous Value
    • [Text Field] New Value

    FILTER

    • Text Field is GROUP
    • Date Event is the last XX days

    However the group changes are not necessarily in the correct chronological order.

    You can do similar things in Explore here.

    0

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