Hourly agent activity report

Answered

4 Comments

  • Kay
    Community Moderator

    Hi Tom,

    This should do the trick.

    Overview of # public comments per hour per date

    What

    • # Public comments

    How

    • Date (Event)
    • Hour of event

    Filter

    • Updater Role = Agent, Admin
    • Updater = <agent name>

    Result


    Overview of # public comments per hour per agent (all-time)

    What

    • # Public comments

    How

    • Hour of event
    • Updater

    Filter

    • Updater Role = Agent, Admin

    Result

     

     

    0
  • Tom from dapulse

    You are awesome. Thanks!

    0
  • Tom from dapulse

    What time-zone will this reflect? I have people all around the world.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Tom,

    For more information on Timezones within Insights, you'll want to take a look at this article :)

    Which time zone does Insights use?

    Hope this helps!

    1

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