We use $zopim.livechat to view and hide the zendes chat widget.
Initially we do not show the zendesk chat widget. We only show it after the user clicks on a button in the site.
But for more than a month now everytime the site loads it is showing a zendesk chat panel without us controlling it.
This panel keeps on popping up even if we did not show the zendesk chat widget.
Everytime the page loads this always comes up.
But since the time we used Zendesk, this never happened and we did not do any updates in our code.
We observe this to have started a month ago.
But we have been using the same code for more than a year and this zendesk behaviour just happened recently.
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