• Jalle van Goor den Oosterlingh | RealConnections NL

  • October 07, 2019 09:23

  Comment actions Permalink

  Hi there Darren,

  I may have a small idea, could you check whether the time filter actually filters certain metrics/attributes?

  When you click edit filter when working in a dashboard...

  

  ... can you see whether the filter is applied to certain metrics/attributes?

  

  In your case you probably want to have either the tickets_created_at or tickets_solved_at checkboxes checked.

  Note: If there are no queries present, the list is empty! 

  For more information about filters, check out this article.

   

• Darren Taylor

  • October 10, 2019 09:06
  • Edited

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  Thanks Jalle.

  So it looks like Zendesk have removed the date filter and added time filter instead.

  I've added this filter with "tickets_created_at" and still my "Request Type by Ticket Count" is not updating when I change the time.

  

   

  and this is the query

  

• Brett - Community Manager

  • October 10, 2019 16:35

  Comment actions Permalink

  Hey Darren,

  This could possibly be bug related. I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at your report and see if they can replicate on their end.

  You'll receive an email shortly stating your ticket has been created.

  Cheers!

• Darren Taylor

  • October 17, 2019 13:17
  • Edited

  Comment actions Permalink

  This is now resolved. Turns out the time filter was using a copy of a different dataset. Thank you for your assistance.

• Devan

  • October 17, 2019 14:45

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  Hello Darren,

  Glad this got resolved for you. If there is anything else, the Community can assist you with, please don't hesitate to ask!

  Best Regards.

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