Newly Created Query Not Updating When Changing Date Filter


  • Jalle van Goor den Oosterlingh | RealConnections NL
    Community Moderator

    Hi there Darren,

    I may have a small idea, could you check whether the time filter actually filters certain metrics/attributes?

    When you click edit filter when working in a dashboard...

    ... can you see whether the filter is applied to certain metrics/attributes?

    In your case you probably want to have either the tickets_created_at or tickets_solved_at checkboxes checked.

    Note: If there are no queries present, the list is empty! 

    For more information about filters, check out this article.


  • Darren Taylor

    Thanks Jalle.

    So it looks like Zendesk have removed the date filter and added time filter instead.

    I've added this filter with "tickets_created_at" and still my "Request Type by Ticket Count" is not updating when I change the time.


    and this is the query

  • Brett Bowser
    Zendesk Community Team

    Hey Darren,

    This could possibly be bug related. I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at your report and see if they can replicate on their end.

    You'll receive an email shortly stating your ticket has been created.


  • Darren Taylor

    This is now resolved. Turns out the time filter was using a copy of a different dataset. Thank you for your assistance.

  • Devan - Community Manager
    Zendesk Community Team

    Hello Darren,

    Glad this got resolved for you. If there is anything else, the Community can assist you with, please don't hesitate to ask!

    Best Regards.


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