Newly Created Query Not Updating When Changing Date Filter

5 Comments

  • Comment actions Permalink

    Hi there Darren,

    I may have a small idea, could you check whether the time filter actually filters certain metrics/attributes?

    When you click edit filter when working in a dashboard...

    ... can you see whether the filter is applied to certain metrics/attributes?

    In your case you probably want to have either the tickets_created_at or tickets_solved_at checkboxes checked.

    Note: If there are no queries present, the list is empty! 

    For more information about filters, check out this article.

     

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  • Darren Taylor
    Comment actions Permalink

    Thanks Jalle.

    So it looks like Zendesk have removed the date filter and added time filter instead.

    I've added this filter with "tickets_created_at" and still my "Request Type by Ticket Count" is not updating when I change the time.

     

    and this is the query

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Darren,

    This could possibly be bug related. I'm going to create a ticket on your behalf so our Customer Advocacy team can take a look at your report and see if they can replicate on their end.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Darren Taylor
    Comment actions Permalink

    This is now resolved. Turns out the time filter was using a copy of a different dataset. Thank you for your assistance.

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  • Devan
    Comment actions Permalink

    Hello Darren,

    Glad this got resolved for you. If there is anything else, the Community can assist you with, please don't hesitate to ask!

    Best Regards.

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