NEW - You can now use @mentions in the Zendesk Community!
Starting today, October 1, 2019, you can now use @mentions in the Zendesk Community!
How @mentions work
When typing a post, simply use the "@" symbol and then start typing the user name of the person you wish to mention. As you begin to type, a list of Zendesk Community members will populate, and you can select the user you want to mention. For example: 
What happens when I @mention someone?
When a user has been @mentioned, they will receive an email notification about the thread, alerting them that they have been mentioned, including the body of the post or comment and a link to view it in the community.
Their name will also become a link to their user profile in the community:
Who can be @mentioned?
Anyone who has created a profile and posted or commented in the community or knowledge base can be @mentioned and will show up in the box that appears when typing.
What are @mentions for?
@mentions allow you to bring another user into the conversation. If there's someone in particular you're trying to respond to, or someone you know could help with a conversation who isn't already a part of it, @mentions are a great way to reach out directly.
Questions on how to use this feature? Ask them in the comments below.
Feedback on @mentions? Post it in the official @mentions in the Zendesk Community feedback thread.
Happy @mentioning!
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So glad you like it - we do, too! But congrats should go to the product manager, Kasper Sørensen. :)
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Nicole S. this is amazing. Kudos to the team.
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A great feature to have on here, thanks for adding it!
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This is going to be super helpful. Thanks Kasper Sørensen and Nicole S.!
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Nicole S. Can this be used in our communities as well? I'm trying to tag someone in my instance but it is not working.
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Hello Andres Rincon,
You should be able to utilize this feature within your community with a few toggles in your settings. I've gone ahead and linked an article below that goes into the particulars on how to accomplish this.
How do I use @mentions in Zendesk Gather?
Best regards.
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