Feedback on @mentions in Zendesk's Community


  • Lotte


    We noticed that the @mention functionality also shows users in the suggestion list that are suspended. Expected behavior would be that suspended users cannot be referred to with @mention. 


  • Kasper Sørensen
    Zendesk Product Manager

    Thanks for that feedback Lotte. I think that makes sense and it's likely just an improvement that we've missed. We'll analyze this a bit more and hopefully get to work on it.

  • Gabriel

    Hi Kasper Sørensen and Nicole, when I try to tag you, I get a very long list of suggested names similar to yours, specially with you Nicole :P I struggled to tag you. 

    Let's say I want to tag a user named John, but my community has 100 Johns. Is there a quick way to tag the right John in a specific thread without having to see the list of all Johns in the community?



  • Nicole S.
    Zendesk Community Team

    Hi Gabriel -

    Yes, several users have commented on how hard it is to tag me. Usually you need to type out "Nicole - Comm" before it successfully starts autofilling my name. I may adjust how my name displays so it's easier :)

  • Kasper Sørensen
    Zendesk Product Manager

    Hi all, especially Lotte,

    Just wanted to let you know that we have updated the @-mentions functionality to no longer include suspended users!


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