Voice Notes in WhatsApp Tickets

9 Comments

  • Sagi M. Welzman

    Same with video files 

    needed to be downloaded and add  .avi extension in order to play the file

    1
  • Andres Vogler

    Any plans for this? Is an essential feature, Whatsapp integration without voice notes is useless

    0
  • Denis Huynh

    Otherwise any plans to remove voice message or video?

    0
  • Nook Hutasuwan

    i need this too. any update on this? 

    0
  • Andres Vogler

    The official answer form Zendesk is that the Whatsapp Business API dont support voice note, so, forget this feature

    0
  • Raphael

    Here is a workaround :
    https://www.zendesk.com/apps/support/simple-media-player/

    1
  • Karol Roger

    We are facing this issue too. Any update?

    0
  • Marcio Pessurno

    Simple Media Player is an acceptable solution, but the first ideal solution is just to include the file extension.
    A perfect solution will be the inclusion of a media player within the ticket panel.

    0
  • Waiting for a Zendesk solution too. It does not seem difficult to implement, but very necessary for agents.

    0

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