No Way to Toggle Chat/Talk access through API

5 Comments

  • Louise Dissing
    Community Moderator

    Hi Gary

    Have you taken a look at this documentation?: https://developer.zendesk.com/rest_api/docs/support/custom_roles#configuration

    I hope this helps you! :-)

    #helpsome regards,
    Louise Dissing
    Team Lead @ helphouse.io

    1
  • Gary

    You've absolutely made my day!

    0
  • Gary

    After testing this, it doesn't look like the `chat_access` or `voice_access` attributes of the configuration property for custom roles actually provision the agent access. They are set to true in the role, yet the agent user in the UI still has their "Zendesk Chat" toggle unchecked?

    Would you expect something else? 

    {"chat_access":true,"manage_business_rules":false,"manage_dynamic_content":false,"manage_extensions_and_channels":false,"manage_facebook":false,"organization_editing":false,"organization_notes_editing":false,"ticket_deletion":false,"view_deleted_tickets":false,"ticket_tag_editing":false,"twitter_search_access":false,"forum_access_restricted_content":false,"end_user_list_access":"full","ticket_access":"all","ticket_comment_access":"public","voice_access":true,"moderate_forums":false,"group_access":false,"light_agent":false,"end_user_profile_access":"readonly","explore_access":"edit","forum_access":"readonly","macro_access":"readonly","report_access":"full","ticket_editing":true,"ticket_merge":true,"view_access":"readonly","user_view_access":"readonly"}
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  • Patrick Bosmans
    Zendesk Customer Advocate

    Hey Gary,

    We are going to spin up a ticket for you so we can get some more account specific detail as to the desired workflow.  With that we should be able to connect with our VOC team on checking into options for this feature.

     

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  • Louise Dissing
    Community Moderator

    Hi,

    I would have expected to see it being toggled on! 

    Will you update this, when you know more? :-)

    #helpsome regards,
    Louise Dissing
    Team Lead @ helphouse.io 

    0

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