Redirecting customers to Guide from form fields



  • Louise Dissing

    Hi Osvaldo,


    Correct me if I misunderstand you, but it sounds like you want to add a clickable link to the description/name of a ticket field that is visible to the end-user?

    You can actually create a solution that'll do this for you, with a bit of Javascript! Just be aware that it will not be reflected in the web-widget.

    Let say that you have a custom ticket field that states "Read more about this here", then you could manipulate the DOM with Javascript to make it clickable! :-)

    I hope this helps you!

    #helpsome regards,
    Louise Dissing
    Team Lead @


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