Zendesk Chat trigger sending multiple times

Answered

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Tom,

    Have you tried adding a tag as an action and then set the final trigger condition for tag not equal to tag set? That should prevent the trigger from firing twice.

    If you need further assistance with the trigger set up, best to do it over a ticket with our support team. You can email them at support@zendesk.com

    Thanks,

    Ramin

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  • Tom P

    Hi Ramin Shokrizadeh,

    Thanks for your reply, but unfortunately I don't believe that will suit my scenario. We would still like the trigger to happen, but want to avoid the duplicate message showing on the screen as it looks kinda messy.

    0

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