Drillthrough Not Showing Columns Selected



  • Brett Bowser
    Zendesk Community Team

    Hey Darren,

    We were able to reach out to one of our Explore experts and it looks like this is currently expected behavior and a known caveat for drillthroughs. Only attributes or metrics that are part of the already queried tables will show up in drillthroughs.

    So if attributes like Assignee Name and Ticket Status are not already on the query (either as a Row, a Column or a Filter), they cannot be shown in the drillthrough results.

    Let me know if you have any other questions for me.


  • Nicole S.
    Zendesk Community Team

    Hey Darren

    We thought others might have a similar question, so we drafted this up into an official article as well, and gave you credit for the question: Drillthrough not showing selected elements. Thanks for participating in the Zendesk Community! 



Please sign in to leave a comment.

Powered by Zendesk