suppose 100 people showing in visitor list,
out of which TESTA send me hi and left off ,
now TESTA comes again ,
so how could i know from this such big list,
last chat pending with TESTA
how could i know from this such big list, that person is in list
should i check out each of visitor, where is my last pending person.
Pawel (Zendesk Support) Reply is
I wanted to address what you were looking for regarding the visitor list.
Unfortunately there is not way to specify which of the visitors has previously chatted in. If a visitor ended a previous chat and chats in again, it is considered as a new chat instead.
In order to see what the visitor message was, you would need to click on the name to physically open the chat window for each of them. As this might not be the best option especially with a high volume of visitors I'm afraid that no other way appears to be available at the moment.
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