See other agents working on the same article and what they are updating

2 Comments

  • Chandra
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    +1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KCS, so the potential for overwriting another person's changes is very high.

    1
  • Nicole - Community Manager
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    Hi Angeline and Chandra - 

    Thanks for your feedback. We'll keep this thread open so that other users can add their voices and votes to the request, and if we reach a critical mass it will get escalated up to the product team. We appreciate your taking the time to share your thoughts with us!

    0

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