Hey Zendesk Team!
We have agents that assign a ticket to a different assignee and accidentally submit it as "solved" instead of Open, On-hold, Pending, etc. When it gets submitted as solved, the assignee isn't getting notified and our clients are left with no response. Aside from coaching our team, is there a trigger that could be set up to help deter these accidents from happening? My current thought was to set a trigger that wouldn't allow you to submit a ticket as "solved" if the ticket assignee was some other than yourself. Is this possible?
Thanks in advance.
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