Zendesk seems to be more people focused than organization focused. Organizations/Sites are important to us and being able to link people to sites/organizations is critical to the way we work. Since moving to Zendesk we have had engineers go to the wrong site/organization because there is no way to distinguish easily in the ticket which org/site the person is linked to. I cannot believe there is not an option to enter sites under organisations, one of our customers has 12 sites and 600 users....this makes sorting calls for them very difficult. I have bodged some drop downs, but they don't work very well.
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