Holiday Schedules - Early Release


  • Thomas de Silva

    Hi Brandon.


    This is a really good feature request!


    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @

  • Brandon Tidd
    Community Moderator

    Thanks Thomas de Silva!  I'm thinking of something as simple as "This holiday begins on 12PM on 12/24/19 and ends on 8AM on 12/25/19

  • Luana Cristina Do Amaral Peixoto


    In Brazil, we have a holliday Wednesday after carnival, in the morning. So, in the afternoon not is holliday.

    This request is very good!

  • Sarah Ichord

    100%! Adjusting the schedule has other implications which we found out the hard way this Christmas & New Year's Eve.

    When we changed the schedule back after the holiday we had a bunch of tickets breach because technically due to the schedule changing back - they were past due.

    This is definitely something that is needed. 

  • Sarah Ichord

    I commented on this 1 year ago - but coming back to this because there is still not a viable solution! Zendesk can we get some feedback on if i this is in the pipeline?

    Here is this year's comment:

    Could not agree more with this request! We adjusted business schedules last year and it caused weird issues with tickets breaching - so we just went "holiday less" this year and told people to manage their ticket SLAs before they left on our early release day.

    But of course, we had 1 person respond after we left and that gave our team 5 mins into our work day to respond which just isn't feasible. This has got to be something that can be rolled out as most vendors we use have this option! 


Please sign in to leave a comment.

Powered by Zendesk