Hide blank fields in a helpcentre form

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2 Comments

  • Thomas Verschoren
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    Hey,

    By default it’s not possible to hide textfields based on value. The conditionals only work based on dropdowns checkboxes and other predefined content.

    If you have a developer in hand, you may want to explore the Zendesk App api though.
    They have an api to hide fields.
    https://developer.zendesk.com/apps/docs/support-api/ticket_sidebar#ticketfield.hide

    So you could upon ticket load search for empty fields and hide them with a custom app.

    Similarly, you could use a combination of dropdowns and required fields to restructure your forms so that less fields are visible and more data is entered.

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  • Anton Van der meyden
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    Hello,

     

    Thomas Verschoren. Thank you for the reply.

     

    I will look into the Zendesk App Api.

     

    Kind Regards,

    Anton

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