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  • Graeme Carmichael
    Community Moderator


    Just in case it helps, there are some keyboard shortcuts. There is no mark as spam shortcut, but if you look under your user profile menu, you should see a shortcut option. From there you can enable shortcuts and print out a help sheet.  

  • Jim

    Thanks, I'll take a look, but it's really the mark as spam that I would love to have, as a button, right by the message. 

  • Mistyamber Reynolds


    I may have a solution for you!  We have added a SPAM User Field.  When a message comes as SPAM, we go to the User page, click the checkbox by SPAM, and Solve the ticket.  We have a trigger that adds a tag "spam".  Any future email from that customer is tagged as spam and automatically gets placed in a spam view.  See screenshot for reference.


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