We are about to push a new update to our product, and we're realizing how difficult it is to manage our knowledge base in Zendesk since we cannot create a draft for our existing articles with the updated content in advance. All the tips & tricks I've found includes copy pasting content from articles in a restricted area, but those were 2 years old.
Also only finding year old posts discussing getting proper code blocks in, and prevent the text editor from stripping away content that we've added in the SRC button to circumvent when saving.
Most of our issues have support tickets going back years, but I can't find any information on them ever being resolved or how they were resolved? Is the Guide functionality of Zendesk something that you are still working on improving?
Sincerely, Joakim / Vev
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