Is there any way to import Zendesk Talk Stats into Excel or Access

5 Comments

  • Thomas de Silva
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    Hi Mohammad.

     

    What data do you need and what do you need it for?

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

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  • Mohammad ShabbirTaibani
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    Hi Thomas, 

    I would need to import below stats from ZenTalk , to find agent time spent on daily basis are : ( Agent wise , Date wise )

    Total Available Time :

    Total Away time :

    Total Online Time

    Total Wrap Time :

    Date :

    Start Time:

    End time :

    ( All metrics in Seconds )

    I need this data because we already have historical data and from 16th Oct we have changed to Zentalk , so I need info to aligned with our data base for reporting purpose ,

    There are few more stats, which I want to import into excel or access, but in first stage above info required 

     

     

     

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  • Thomas de Silva
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    Hi Mohammad.

     

    Have you taken a look in Insigths or Exlorer?

    Explorer would enable you to create customized Talk reports depending on your license.

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Mohammad ShabbirTaibani
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    Hi Thomas, Sorry for Delay reply, I have check  Talk metrics, & Attribute, but didnt found What I am looking for 

    See the  attached screen shot

     

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  • Thomas de Silva
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    Hi Mohammad ShabbirTaibani

    Those particular metrics you will need to pull from the Talk API

    Online, Away and Wrap up time can be found in Agents Activity.

    You can read more about how to get the data in Introductions.

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

     

    0

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