We have a CRM that allows a customer to have 1 email address but under that email address can have multiple accounts Eg Broadband and a mobile phone
These are treated as 2 separate accounts in terms of billing (as they have account numbers as unique identifiers) however in Zendesk the unique identifier is the email address, so if a customer has multiple accounts, in this case, mobile service and a broadband service means we are only able to add the email address for 1 account
I'm wondering what is the best way to approach using Zendesk to service both accounts? as they will both have unique comms, custom fields etc.
As I can only have 1 email address per customer I'm looking for ideas on how I can achieve this
Any help or suggestions would be appreciated
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