Talk icon

Answered

4 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Tracey,

    Do you have multiple Zendesk accounts up and running? I wonder if your developer team set up some custom code in your theme that is showing this Talk icon even when it's disabled in the widget settings.

    If your Help Center is public, any chance you could send us a link to where this icon is showing so I can see if I can replicate from my end?

    Let me know!

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  • Tracey Smith

    Thanks Brett, I've resolved this issue but not sure how to mark it resloved.

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  • Brett Bowser
    Zendesk Community Team

    I've marked it as answered for you Tracey :)

    If you don't mind me asking, what fixed the issue for you?

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  • Tracey Smith

    Sure, it was in the skin that I had purchased (in a weird spot...)

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