Ask permissions from callers to record calls.
This new functionality gives callers the option to opt-in or opt-out of call recordings. It not only improves the caller experience, but also helps customers to comply with applicable laws.
An administrator will be able to configure any Talk enabled Phone number to take call recording permissions from the caller. These settings can be configured inside the new Call Recording tab.
If you are a Zendesk Talk Professional or Enterprise customer and want to be a part of the Early Access Program, sign up here.
The two different configurations are as follows:
1) Call recording opt-out:
Give callers the option to opt-out of call recording
With call recording opt-out, administrators can configure any Talk enabled phone number to let the caller opt-out from call recording by dialing 3.
Read more about call recording opt-out functionality here.
2) Call recording opt-in (Coming soon!)
Give callers the option to opt-in to call recordings.
The soon to be launched functionality will let administrators configure any Talk enabled phone number to let a caller opt-in to call recordings.
More details about the feature will be available closer to the launch.
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