Answer Bot - Show transcript to Chat agents

3 Comments

  • Jalle van Goor den Oosterlingh
    Community Moderator

    Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answer Bot has been. 

    0
  • Avery Tritch

    I am having this same issue currently, has this been resolved for you Jalle van Goor den Oosterlingh

    0
  • Jalle van Goor den Oosterlingh
    Community Moderator

    Hi Avery,

    This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!

    0

Please sign in to leave a comment.

Powered by Zendesk