Issue with documents sent out via Whatsapp

4 Comments

  • Otniel Wardoyo
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    Hi, is there any temporary solution for this issue? Since the majority of my users send an image attachment, it will cost me much time to manually convert it one by one.

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  • Brett - Community Manager
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    Hey Adnan and Otniel,

    It looks like this is a bug related issue that is currently being investigated by our developers. I'm going to create a ticket for both of you so you'll receive updates when available.

    Cheers!

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  • Bruce Sattler
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    Hi,

    Is there an update about this? Because I received a reply from the Support team that this is expected behaviour and not a bug?

    I hope you can clarify this and if there is a solution for this.

    Thanks!

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  • Nicole - Community Manager
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    Hi Bruce -

    To clarify, the Dev team is still investigating this issue, but based on what they've found so far, it seems it may not be possible to change this behavior and is a current limitation of Whatsapp. This isn't yet definitive but that's where things stand at this point in time.

    0

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