What is the best practice for capturing a user's mobile device make and model as they submit tickets via Support? We would like to capture our mobile app user's device make and model so that we can report on ticket trends with respect to specific make/model combinations(e.g.; high volumes of issues related to Samsung Galaxy 9 or Apple iPhone 11 or whatever). Currently, we just capture "device type" as a picklist with two options - Apple or Android. But looking for a way to do this in a more granular way.
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