Thanks for participating in the Agent Workspace EAP!
We are regularly updating the experience to make improvements and incorporate your feedback. As part of these enhancements, we have a few feature updates as of November 06, 2019.
Agents can now request a rating during an ongoing chat. They can also upload attachments while chatting. Additionally, the Agent Workspace will now reflect the Operating Hours set for your organization in Chat Settings.
You can learn more about the new functionality in our updated documentation in here. As usual, please feel free to leave feedback here in the community or use the in-product feedback channel to relay any questions or suggestions you may have.
Please sign in to leave a comment.