The {{Breadcrumbs}} doesn't show both section AND sub-section

3 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Warren,

    You'll most likely need to customize your Guide theme to get the breadcrumbs to display how you'd like in your Help Center. I was able to track down a couple of community tips that may help point you in the right direction:

    I'll leave this post open in case other users are able to jump in and offer up some guidance.

    Cheers!

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  • KC

    Hi - is this expected behavior in Zendesk or a bug? I'd kind of expect that if subsections are supported, they would show in the breadcrumbs by default.

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  • Elissa
    Zendesk Community Team

    Hello KC,

     

    Unfortunately the extra levels of sub sections you add do not show in the bread crumbs or Guide automatically by default. This article gives a good concept of how you have to customized the Guide theme to make those subsections show in general: Displaying subsections in your Help Center (Guide Enterprise).

    If you'd like you can also get this onto the radar of our product team by posting in the product feedback section: Feedback on Guide. Here is a bit of information on how to make that post most impactful: Product feedback guidelines & how to write a good feedback post.

    I hope that helps!

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