Creating many tickets via API : comment is private by default, even when public = true

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2 Comments

  • Emmanuel Graj

    Nevermind, solved it.

    I was creating the ticket using an agent ID as the submitter.

    By making the end-user the submitter, the first comment becomes public by default and the email trigger works. A bit counter-intuitive, but make sense in the support logic.

    1
  • Brett - Community Manager
    Zendesk Community Team

    Thanks for taking the time to share this with everyone Emmanuel!

    0

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