Admin Views from Android (web) shows Unsupported media type
AnsweredHi Zendesk.
I try to change order of views shown in the left menu, but going to Admin, Views or going to Views, More, both shows attached error when doing it from my Android OnePlus 5 smartphone (with or without Desktop site enabled). Not sure if it's my phone's settings or generally unsupported smartphone viewing?
Best regards, Svend
Update: Seems I cannot upload an image here. Hold on...
Update 2: Seems I cannot upload an image without setting Desktop Site in my Chrome for Android. Now image is in the post 😀
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Hi Svend Koustrup -
This is expected behavior. Account administration tools aren't available for mobile, as the Support UI isn't supported in mobile browsers.
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Hmmm that doesn't seem like a great answer. Nor did I expect it. Can you please check and clarify? Are Chromebook not supported? Everything seems to work except a few key pages, and those don't contain a graceful error but the one noted above... Can you reference the client requirements doc?
Thanks!! -
Hi Mitch,
I can confirm that viewing the agent interface through a mobile browser is not officially supported. You would need to use one of the mobile apps in order to accomplish this.
For full specs, please refer to Zendesk Support system requirements.
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