We have a use-case that can't be atypical. In certain situations, we'd like customer tickets initiated from our mobile or web clients to include device-specific logging information. Unfortunately it doesn't look like there is a way to flag attachments as "internal note" only. What would be the best practice here, short of having to store log-files in our own infrastructure and adding a link as an internal note.
Seems like a pretty big limitation - I can think of plenty of use-cases where support teams might want to share additional info that doesn't fit neatly into structured ticket fields, and not make this visible to customers.
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