Percentage of tickets within SLA


  • Hannah Meier
    Zendesk Team Member

    Hello Nicola,

    I believe you should be able to build this using the SLA dataset. You can use the % Achieved SLA tickets metric either on its own or with the Assignee name attribute to see what percentage of your SLA tickets acheived all their targets. You can see what other attributes are available in the SLA dataset in the following article: Metrics and attributes for Zendesk Support


    I hope this helps!



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